Refund Policy

Last updated: 01.08.2024

At SeatSnaps.com, we strive to provide the best experience for both event organizers and ticket buyers. This Refund Policy outlines the conditions under which refunds may be granted for tickets purchased through our platform. By purchasing tickets on SeatSnaps, you agree to the following terms.

1. General Refund Policy

1.1. All Sales Are Final

Ticket purchases made on SeatSnaps are generally non-refundable. It is the responsibility of the event organizer to establish their own refund policy, which will be clearly stated on the event page.

1.2. Organizer-Specific Refunds

Refunds for events are managed by the event organizer, and SeatSnaps acts only as a ticketing platform. Please review the specific refund policy for the event before making your purchase. Refunds will only be processed according to the event organizer’s policy.

2. Event Cancellations

2.1. Canceled Events

If an event is canceled, you will be notified by email, and a full refund will be issued to the original payment method unless otherwise specified by the event organizer.

2.2. Rescheduled Events

If an event is rescheduled, your ticket will remain valid for the new date. If you are unable to attend the rescheduled event, you may request a refund. Refund requests for rescheduled events are subject to the event organizer's approval.

3. Refund Process

3.1. How to Request a Refund

If you are eligible for a refund, please contact the event organizer directly, or email us at support@seatsnaps.com for assistance. Be sure to include your order number, the event name, and the reason for your refund request.

3.2. Refund Timelines

Once approved, refunds will be processed within 7-10 business days. The amount will be credited back to the original payment method used at the time of purchase. Please note that your financial institution may take additional time to post the refund.

4. Non-Refundable Items

4.1. Service Fees

Service fees, processing fees, and other related charges are non-refundable unless the event has been canceled by the organizer.

4.2. Partial Attendance or No-Shows

No refunds will be issued for partial attendance or if you fail to attend the event. It is your responsibility to ensure you arrive on time.

5. Special Circumstances

5.1. Force Majeure

In the event of unforeseen circumstances beyond the control of the event organizer (e.g., natural disasters, pandemics, governmental regulations), SeatSnaps is not liable for refunds unless otherwise provided for by the event organizer.

5.2. Refund Discretion

In rare cases, SeatSnaps reserves the right to make discretionary refunds in cases of fraud, unauthorized transactions, or exceptional circumstances, even if the event organizer’s refund policy states otherwise.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Your continued use of SeatSnaps constitutes your acceptance of any changes.

7. Contact Us

If you have any questions or need further assistance regarding refunds, please contact us at:

Email: support@seatsnaps.com