Privacy Policy

Last updated: 01.08.2024

At SeatSnaps.com (referred to as "SeatSnaps", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1. Personal Information

When you register an account, book tickets, or use our services, we may collect the following personal information:

• Name
• Email address
• Phone number

1.2. Event Information

As an event organizer or attendee, we may collect details related to your events or participation, such as:

• Event name
• Event dates and times
• Venue information
• Ticket purchases

1.3. Usage Data

We may also collect non-personal information about how you interact with our platform. This includes:

• Your IP address
• Browser type
• Operating system
• Pages viewed
• Date and time of your visit

2. How We Use Your Information

We use the information we collect for a variety of purposes, including:

• Providing Services: To facilitate ticket bookings, event management, and customer support.
• Improving Our Platform: To analyze user behavior, troubleshoot technical issues, and enhance the functionality of our platform.
• Communications: To send you notifications related to your bookings, account updates, or events, and to respond to your inquiries.
• Marketing: To send you promotional content or offers that may be of interest, but only if you have opted in to receive such communications.
• Compliance: To comply with legal obligations, such as tax reporting, fraud prevention, and enforcing our terms and conditions.

3. How We Share Your Information

We will not share your personal information with third parties except as outlined below:

3.1. With Event Organizers

If you purchase a ticket to an event, we will share relevant information (e.g., name, email) with the event organizer so they can manage ticketing and event-related communications.

3.2. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform (e.g., payment processors, hosting providers). These providers have access to your information solely for the purpose of performing services on our behalf and are obligated to maintain its confidentiality.

3.3. Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4. Data Security

We implement a variety of security measures to safeguard your personal information. While we take reasonable steps to protect your data, no system is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

5.1. Access, Update, or Delete Information

You have the right to access, correct, or delete your personal information. You can update your information through your account settings or by contacting us directly.

5.2. Opt-Out of Communications

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link in the emails or adjusting your communication preferences in your account.

5.3. Data Portability

In certain circumstances, you may request a copy of the personal information we hold about you in a structured, machine-readable format.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on SeatSnaps. Cookies help us remember your preferences, analyze site traffic, and improve our services.

6.1. Types of Cookies We Use

• Essential Cookies: Necessary for the proper functioning of the platform (e.g., maintaining your login session).
• Analytics Cookies: Used to track user behavior and measure the performance of our platform.

6.2. Your Choices Regarding Cookies

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact your ability to use certain features of the platform.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

SeatSnaps does not knowingly collect or solicit personal information from children under the age of 13. If you believe that we have collected information from a child under 13, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of any significant changes by posting the updated policy on our platform. Your continued use of the platform after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@seatsnaps.com